Terms of Service

1.1 These terms apply to every service sold by STREETLEVEL LLC (“Street Level”, “we”, “us”), a free zone company licensed by Sharjah Media City (Shams), trade licence 2646967. “You” means the business buying the service. If you buy for a company, you confirm you have authority to bind it.

1.2 We sell two monthly plans, Website and E-Commerce, plus add-ons: SEO, AI search optimisation, hosting and domains. Each is described on streetlevel.ae and in your order confirmation.

1.3 You accept these terms when you place an order, pay your first invoice or ask us to start work, whichever comes first. If these terms and your order confirmation differ, the order confirmation wins.

1.4 These terms, your order confirmation and anything we both agree in writing make up the whole agreement between us.

2.1 All fees are in UAE dirhams (AED). The fee for your service is the one shown in your order confirmation.

2.2 Street Level is not registered for VAT. No VAT is charged on any fee.

2.3 Website and E-Commerce have no up-front fee. You pay a monthly fee, the first on the day you order and then on the same date each month.

2.4 Payments are taken by card, Apple Pay or Google Pay through Stripe, or by bank transfer if we agree it in writing.

2.5 If a payment fails, we will tell you and try again. If it is still unpaid 14 days after the due date, we may pause work and edits until it is paid (see section 9).

2.6 Fees for anything outside your plan, such as photography or video, are quoted and agreed in writing before work starts.

3.1 Your plan covers one website on one domain. It includes design and build on WordPress, copy for every page, hosting, SSL, seven-day backups, and unlimited edits, changes and fixes for as long as you subscribe. E-Commerce adds a WooCommerce shop with card, Apple Pay and Google Pay through Stripe, and delivery and stock settings.

3.2 We deliver your site within the first month of your plan. The month starts when you have paid your first monthly fee and sent us the materials we ask for (see section 6).

3.3 Unlimited means you can send as many requests as you like. We work on one request at a time, in the order received, and aim to finish each within two working days. Larger requests, such as a new page template or a new feature, may take longer; we will tell you how long before we start.

3.4 Edits, changes and fixes cover the design, layout, content, pages and settings of your site. They include new pages and sections built from your existing design.

3.5 The following are not included and are quoted separately: photography and video; paid plugins, themes, fonts and licences; domain registration and renewal; email accounts; integrations with outside software that need custom code; a complete redesign.

3.6 After 24 months of continuous subscription, one complete redesign is included.

3.7 Fair use: requests must relate to your own site. We may decline a request that would harm the site’s security, speed or legal standing, or that is another website in disguise.

3.8 SEO and AI search optimisation are monthly add-ons, available with a plan or on their own, at the fee in your order confirmation. They run month to month, and either of us can end them with 30 days’ written notice. We do not promise any ranking, placement or citation (see 8.1).

4.1 Website and E-Commerce have a 12-month minimum contract, starting on the date of your first monthly payment.

4.2 After 12 months your plan continues month to month at the same fee. Either of us can end it with 30 days’ written notice.

4.3 You may cancel before we start work and receive a full refund of your first payment.

4.4 If you end your plan during the 12-month minimum, the remaining monthly fees for that term become due. Once they are paid, the site transfers to you as set out in section 5.

4.5 You can move from Website to E-Commerce at any time. The E-Commerce fee applies from your next payment date, and your minimum term does not restart. Moving from E-Commerce to Website is possible only after the minimum term.

4.6 We may change the monthly fee once a year with 60 days’ written notice. A change never applies during your 12-month minimum.

5.1 Your content stays yours throughout: text, images, logos, products and customer data you supply or your site collects.

5.2 We own the design and build of your site until the 12-month minimum has been paid in full. Until then you have a licence to use it for as long as your plan is active and paid.

5.3 Once the 12-month minimum is paid, the design and build belong to you. If you leave, we will hand over a full copy of the site and its database, or move it to a host you choose, within ten working days of your request.

5.4 Your domain should be registered in your name. If we register it for you, we will transfer it to you on request once all fees due are paid.

5.5 Third-party themes, plugins and fonts remain under their own licences. Licences we hold for our clients may not transfer; we will tell you which ones you need to buy for yourself.

6.1 You will send the brief, photography, logins and approvals we ask for, and the facts we need to write your copy, and name one person to give feedback and approve work.

6.2 Our delivery dates depend on receiving these on time. If they are late, our dates move by the same amount. Your monthly fee is still due.

6.3 You confirm you have the right to use everything you send us, and that it breaks no law or anyone else’s rights.

6.4 You are responsible for the products, prices, claims and legal pages on your site, including any licences, permits and consumer rules that apply to your business.

6.5 Approval is final. Once you approve a page or a design, changes to it count as a new request.

7.1 We host your site with a reputable provider, keep WordPress, themes and plugins updated, and keep backups for seven days.

7.2 We aim to keep your site online at all times but cannot guarantee it. Outages caused by the hosting provider, Stripe, WordPress or other third parties are outside our control. We will restore from backup and work to bring the site back as quickly as we can.

7.3 Payments on E-Commerce sites are processed by Stripe under Stripe’s own terms. We never see or store card details. Payouts, fees, refunds and disputes are between you and Stripe.

7.4 You must keep your own logins secure and tell us at once if you think an account has been compromised.

8.1 We carry out all work with reasonable skill and care. We do not promise any level of traffic, ranking, sales or revenue.

8.2 Our total liability to you under this agreement is limited to the fees you paid us in the 12 months before the claim. We are not liable for lost profits, lost data, lost business or any indirect loss.

8.3 Nothing in these terms limits liability that cannot be limited under UAE law.

8.4 Each of us keeps the other’s confidential information private and uses it only for this work.

8.5 We may show the work in our portfolio and on social media once it is live or launched, unless you ask us in writing not to.

9.1 If a payment is more than 14 days late, we may pause edits and new work. If it is more than 30 days late, we may take the site offline after seven days’ written notice. We restore it within two working days of payment.

9.2 Either of us may end the agreement at once by written notice if the other seriously breaches these terms and does not put it right within 14 days of being asked.

9.3 If the agreement ends during the minimum term because of your breach, section 4.4 applies.

9.4 We may update these terms. Changes apply to your plan from your next payment date after 30 days’ written notice, and never reduce what you have already paid for.

9.5 Notices must be in writing, by email to the address each of us has given the other.

9.6 These terms are governed by the laws of the Emirate of Sharjah and the federal laws of the UAE. The courts of Sharjah have exclusive jurisdiction.

9.7 Questions about these terms: omar@streetlevel.ae or WhatsApp +971 55 385 0364.

Personal data is handled under our privacy policy.